Client Website Specialist

Location: Cincinnati, OH

Department: Client Website Support Department

Type: Full Time

Min. Experience: Entry Level

Client Website Specialist

About Clubessential

Clubessential provides cloud-based software solutions that enhance the traditions, interactions, and sense of community of private clubs worldwide.  We blend technology innovation, industry expertise, and interactive design to help clients improve online member communications, driving more traffic to their websites and, ultimately, more foot-traffic to club events.  This dedication to helping clients succeed has helped us attract the business of over 50% of the clubs ranked best in North America.  In spite of the success we've achieved, we refuse to rest on our laurels.  Instead, we remain focused, day-in and day-out, on helping our clients maximize the ROI of their websites.
 

Job Description

We are looking for a technically sophisticated, personable communicator to join our Client Services Website Support team in Cincinnati, OH.  We will be counting on you to ensure Clubessential clients have a positive experience with our product.

This is an excellent opportunity for experienced candidates early in their careers.
 

Responsibilities

  • Effectively communicate with clients daily to enhance their success with our products
  • Provide solutions for utilizing our products’ full capabilities
  • Actively engage clients with value-added insight into website usage
  • Demonstrate accomplished understanding of the technical capabilities of our products
  • Provide initial product training to new clients and ongoing product training to existing clients
  • Troubleshoot and resolve client issues in a timely manner
  • Participate in brainstorming sessions regarding client needs and system improvements
  • Documentation through CRM Software


Required Qualifications

  • Bachelor's Degree from a four-year college or university
  • Familiarity with HTML and CSS
  • Technically savvy
  • Interest in mastering new software or technologies
  • Excellent communication skills
  • Self-motivated team player with a positive outlook and strong work ethic
  • Strong problem-solving and troubleshooting skills
  • Ability to multi-task effectively while calmly handling pressure
  • An eager willingness to help others
     

Location

Clubessential Corporate headquarters is located in Cincinnati, OH with a second office in Austin, TX.  This position is located in our Cincinnati office.
 

Benefits

This is a full-time position with benefits. The employment package includes a base salary with excellent earning potential. Clubessential offers full health care and retirement benefits.

  • 401K with company match
  • Medical, Dental and Vision Coverage
  • Paid Time-Off
  • Flexible Spending Accounts
  • Work/Life Resources
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