Client Website Specialist

Location: Cincinnati, OH

Department: Client Website Support Department

Type: Full Time

Min. Experience: Entry Level

Client Website Specialist

Job Description:
We are looking for a technically sophisticated, personable communicator to join our Client Services Website Support team in Cincinnati, OH.  We will be counting on you to ensure Clubessential clients have a positive experience with our product.


This is an excellent opportunity for experienced candidates early in their careers. 


Responsibilities:

  • Effectively communicate with clients daily to enhance their success with our products
  • Provide solutions for utilizing our products’ full capabilities
  • Actively engage clients with value-added insight into website usage
  • Demonstrate accomplished understanding of the technical capabilities of our products
  • Provide initial product training to new clients and ongoing product training to existing clients
  • Troubleshoot and resolve client issues in a timely manner
  • Participate in brainstorming sessions regarding client needs and system improvements
  • Documentation through CRM Software


Required Qualifications:

  • Bachelor's Degree from a four-year college or university
  • Familiarity with HTML and CSS
  • Technically savvy
  • Interest in mastering new software or technologies
  • Excellent communication skills
  • Self-motivated team player with a positive outlook and strong work ethic
  • Strong problem-solving and troubleshooting skills
  • Ability to multi-task effectively while calmly handling pressure
  • An eager willingness to help others


Company:
For over 12 years, Clubessential has provided web-based software and technology to the private club industry.  We blend technology innovation, industry expertise, and interactive design, to help clients improve online member communications; driving more traffic to their websites and ultimately more foot-traffic to club events.  This dedication to helping clients succeed has helped us attract the business of over 50% of the clubs ranked best in the nation by John Sibbald Associates.  In spite of the success we've achieved, we refuse to rest on our laurels. Instead, we remain focused, day-in and day-out, on helping our clients maximize the ROI of their websites.


Benefits:
This is a full-time position with benefits. The employment package includes a base salary with excellent earning potential and career progression opportunities. 

  • 401K with company match
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Paid Time-Off
  • Flexible Spending Accounts
  • Work/Life Resources
  • And more…


To apply, please submit Resume and Cover Letter.

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